Frequently Asked Questions

Booking a consultation is simple and straightforward. Visit our sessions page where you can view available time slots and select the one that works best for your schedule. Fill in your basic information, choose your preferred consultation format, and confirm your booking. You'll receive a confirmation email with all the details, including the video call link and any preparation materials you should review before your appointment.

Before your appointment, gather information about your current eating habits, any dietary restrictions, and health-related goals. It helps to note your typical daily meals, snacks, and beverages. Also prepare a list of any questions or concerns you have about nutrition. If you take any supplements, have their names and dosages available. Having this information ready allows your nutritionist to provide more relevant and actionable recommendations during your session.

Yes, we maintain strict confidentiality standards for all client information. Your personal data, health history, and nutritional information are protected in accordance with Swiss data protection regulations and industry best practices. All communications are secure and encrypted. We do not share your information with third parties without your explicit consent. Your privacy is a cornerstone of our professional practice.

Most initial consultations run between 60 to 90 minutes, allowing adequate time for a thorough assessment and personalized plan development. Follow-up sessions are typically 45 to 60 minutes and focus on reviewing progress, addressing challenges, and refining your nutrition strategy. The exact duration depends on your specific situation and goals. You'll always know the scheduled length before booking so you can plan accordingly.

We use reliable, secure video conferencing platforms that work on desktop, tablet, and smartphone devices. The specific platform will be confirmed in your booking confirmation email. These platforms are GDPR-compliant and ensure encrypted, private communication. You'll receive a direct link to join the consultation at your scheduled time. No special software installation is required — simply click the link and you're connected with your nutritionist.

Yes, you can reschedule or cancel your appointment up to 48 hours before your scheduled session. Simply log into your account or contact our team via email to request a change. If you cancel or reschedule within 48 hours, standard policies may apply. We understand that life happens, and we want to work with you to find a time that suits your schedule. Flexibility and accommodation are part of our service philosophy.

Absolutely. Our nutritionists have extensive experience working with various dietary patterns including vegetarian, vegan, gluten-free, dairy-free, and other restricted diets. They also account for food allergies and intolerances when designing your personalized plan. During your consultation, provide a complete list of any foods you avoid or cannot eat, and your nutritionist will craft recommendations that are both nutritionally balanced and practical for your lifestyle and dietary needs.

Following your consultation, you'll receive a detailed personalized nutrition plan tailored to your goals and lifestyle. This plan includes meal suggestions, practical guidelines, and educational resources. Your nutritionist may also provide you with a food diary template or tracking tool to help you monitor progress. You'll have access to ongoing support, and follow-up sessions can be scheduled to review your progress, troubleshoot challenges, and adjust your plan as needed.

Yes, all our nutritionists hold recognized qualifications and certifications in nutrition science or dietetics from accredited institutions. They engage in ongoing professional development to stay current with the latest nutrition research and evidence-based practices. Each nutritionist is experienced in creating personalized recommendations and supporting clients through real-world dietary changes. You can be confident that you're receiving guidance from knowledgeable, credentialed professionals.

Personalized nutrition guidance can be instrumental in supporting your wellness journey. Working with a nutritionist helps you understand how different foods affect your body, create sustainable eating patterns, and make informed choices aligned with your goals. The personalized approach ensures your plan fits your life, making it more likely you'll adhere to recommendations. Success depends on your commitment and the support you receive — our nutritionists are here to help you navigate the path toward better nutritional health.

You can reach our team via email at [email protected] or use our contact form to send a message. We also welcome questions during your consultation. For administrative matters, you can reach us at our office in Zürich (Marktgasse 7, Zürich) or call +41 102 254 667. Our team strives to respond to inquiries promptly. Check our contact page for the most current communication options and typical response times.